Standardized Process Methodology. DSI employs a standardized process methodology for planning and performing implementation services. The process methodology consists
of standardized procedures and templates that incorporate the technical knowledge and service process expertise of the Company’s systems engineers and strictly adheres to other industry standard or accepted process model. Throughout an implementation project, DSI’s employees follow documented procedures and utilize standardized templates and tools as the basis for providing cu
stomized implementation services tailored for a project’s needs and objectives. By utilizing a process methodology that standardizes similar processes across projects and incorporates technological and managerial expertise, DSI has improved the speed, efficiency, quality, and consistency of its implementation services.
Phase I – Project Charter Creation.
DSI Sales, Operations, and Engineering Groups work closely with the customer to help define the ultimate goals and objectives of each rollout. We can help clients develop a Project Charter. Often clients have outlined much of what they feel is required to correctly position a given project. Because DSI is solely focused on rapidly deploying technologies for enterprises, we frequently assist our customers in overlooked challenges related to implementation and rollout of technology. In addition, we use this phase of our model to help identify missing data points that may need to be gathered before project design can begin.
Phase II – Design Review and Deployment Automation.
During this phase DSI engineers will thoroughly review the details of the client’s system design, including hardware components, software applications, scheduling logistics, and deployment support requirements. After the review, our engineers will develop procedures for asset tracking, inventory reporting, configuration, testing, and quality assurance. In addition, our engineers will adapt our TRaDE tool to automate the configuration procedures for loading the standard location configuration onto each system, assembling the system into the proper site-specific configuration, and testing the functionality of each peripheral.
We will assign a Project Manager (PM) who will develop an acceptable schedule, a training plan for our staff, and a Deployment Manual. In addition, the PM will ensure that all relevant engineering design is captured, approved, and disseminated.
Phase III – Pilot Test, Refine, and Train.
The PM will arrange training for DSI technicians who will execute the processes developed in Phase II. The DSI engineers who developed the processes will provide consultation and assistance as needed. In addition, we will rely on the customer’s expertise to assure we completely understand their processes and desired results. All processes and documentation will be refined, as necessary, based on the ‘real-life’ experiences gained in each installation.
Phase IV – Project Ramp-up and Rollout.
The tested, developed, and approved processes will then be ready for production. The receipt of equipment in the Configuration center, inventory tracking, configuration and staging, project management, and shipment of the technology will be accomplished in accordance with the required schedule.
Phase V – Feedback, Review, and Transition.
During the course of the project, as sites are completed, DSI will survey our progress with the client. Their feedback will be used to continuously refine the process. Shortly after the start of the rollout, and again at the completion of the project, a DSI executive will seek similar feedback and review of the project from key contacts to ensure all expectation are being met. In addition, DSI provides the designed transition of identified key data to the client’s support team.